In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entitiy:

CICAP – Tribunal Arbitral de Consumo
Rua Damião de Góis, 31, Loja 6, 4050-225, Porto
+351 22 550 83 49 / +351 22 502 97 91
cicap@cicap.pt

More information in Portal do Consumidor www.consumidor.pt